Refund policy

Refund Policy

At Casa Carino Designs, each product is made to order specifically for you. Because of this, we do not accept general returns, exchanges, or refunds for reasons such as incorrect size selection, change of mind, or buyer’s remorse.

Returns and replacements for damaged, defective, or incorrect items
Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us within 30 days of delivery at casacarinodesigns@gmail.com with your order number and clear photos of the issue.

If approved, we will provide a replacement or refund at no additional cost.

Non-returnable items
We do not accept returns or exchanges for:
- Incorrect sizing selected by the customer
- Buyer’s remorse
- Color or style preference changes
- Sale items
- Gift cards
- Custom or personalized products unless defective

Return process for approved claims
To initiate an approved damage/defect claim, contact:
casacarinodesigns@gmail.com

Please do not send items back without contacting us first, as unauthorized returns will not be accepted.

Refunds
If your refund is approved, it will be issued to your original payment method within 10 business days. Processing times may vary depending on your financial institution.

Order issues
If your order is lost, significantly delayed, or arrives with production errors, please contact us so we can work toward a resolution.

Contact
For all return, refund, or order-related questions:
casacarinodesigns@gmail.com